At LUZNOR DESARROLLOS ELECTRÓNICOS SL, we are committed to the protection of privacy and the correct use of the personal data that we process and that you provide us, both online on this website and, where appropriate, any of its subdomains and microsites , as well as offline. . 

Please read this policy carefully and make sure that you understand and agree to it before providing us with your personal data. If you do not agree with it, do not use this website or its services or provide us with your data. 

The fact of accessing this site, using any of its services or providing us with your data, whether online or offline, we will understand as a clear affirmative action by which you give us your consent (when necessary) to process your data for the purposes listed below. 


Who is responsible for the treatment of your data?


Postal address: c/Paduleta 47, bajo, CP 01015, Vitoria-Gasteiz, Álava/Araba 


Telephone: 945 200 961 


How have we obtained your data?

Obtaining the interested person himself

If you are a client (current or potential) or user of our website, you have provided them, either offline or online, when requesting our products or services, or contacting us requesting information. Also, you have been able to provide us in person, if you have come to our facilities. 

By providing us with your data, you guarantee that you are enabled to do so, and that the information is true, up-to-date, and that it does not infringe any contractual restrictions or rights of third parties. You are responsible for keeping your data and your profile correct and up-to-date, and LUZNOR DESARROLLOS ELECTRÓNICOS, SL declines all responsibility if you fail to do so. You agree not to impersonate other users using their registration data for the different services and/or contents of the website. 


Obtained automatically when visiting our website

When you visit our website or any other of our platforms (social networks…), we collect information through cookies and other tracking and web analytics technologies. This means that data is sent from your browser to our servers to optimize our services and improve your user experience. Such data may be automatically collected and stored by us or by third parties on our behalf. You can consult our cookie policy.


Obtaining a person other than the interested party

It is possible that your data has not been provided to us directly by you, but has been provided to us by a third party with whom we work, to whom you have previously provided that data. For example: 

  • Our commercial network or distributors, after providing your data to some of our sales representatives. 

With respect to the data of other people, their privacy must be respected, taking special care when communicating or publishing personal data. Only its owner can authorize the processing of personal data. The publication of data of third parties without their consent may violate, in addition to the regulations on data protection, those relating to the right to honour, privacy or the image of said third parties. 

It is the responsibility of the person who provides third-party data: a) to have their prior and express consent to use them, and b) to inform them of the treatment that we are going to carry out with their data. By accepting this privacy policy, whoever provides data from third parties expressly guarantees that they have the authorization for said contribution, exonerating us from all liability in the event of any claim by the interested party.


What type of data do we process?

The categories of data we process can be:

  • Obtained from the interested person: identification data (name and surname, ID), contact data (telephone, postal address, email address, invoice or delivery address), commercial and economic data (information on the products requested, history customer, and those necessary for payment: bank, credit card...) 

  • Obtained automatically when visiting our website: IP address of the user, the date and time of the visit, the URL of the site the user came from, the pages visited on our website, information about the browser used (type and browser version, operating system…). Also data from online profiles (information on preferences and interests, browsing or purchasing habits, what commercial actions have been carried out or what information has been requested), to be able to send you personalized information or exclusive campaigns ...

  • Communicated by a third party: identification data, professional data, economic, financial and insurance data, data on transactions of goods and services...  


Why do we treat your data?

The data that you provide us, as well as all that generated during the development of the relationship that we maintain with you, can be processed for different purposes: 

General purposes: 

  • If you are a current or potential customer: to maintain contact and communication with you and manage the contractual and/or commercial relationship, including after-sales and warranty services. 

  • If you are a user of our website, or the sender or recipient of an email: to manage the requests you make to us online, and to contact you. 

Specific purposes:

  • In the case of providing us with your CV: to contact you and manage the selection processes that we carry out. In this case, it is mandatory that you accept the privacy policy, marking the field enabled for it. If you do not give your consent, we will not be able to take your CV into account.


What is the purpose and legitimacy for the treatment of your data?

The data that you provide us, as well as all that generated during the development of the relationship that we maintain with you, can be processed for different purposes and with different legitimate bases.



Maintain contact and communication, manage the contractual relationship 

Manage the sale through the online store 

If you have sent us your CV 

Contractual or pre-contractual relationship 

Installation of non-technical cookies 

Send potential customers, through electronic communications, information about our activities, products and/or services similar to those requested 


Assignments derived from tax regulations/consumers and users 

Compliance with a regulation or legal obligation 

Installation of technical cookies 

Send current customers, through electronic communications, information about our activities, products and/or services similar to those requested 

In the case of users of our website, or sender or recipient of an email: to manage visits made online, and to contact you 

Carrying out opinion/satisfaction surveys 

legitimate interest 








When the legitimacy is based on consent, you can withdraw that consent at any time by sending us an e-mail to that effect to . Said withdrawal does not condition the processing of your data for the rest of the purposes described. 

If the indicated treatment of your data is based on our legitimate interest, we consider that it is proportionate and has a minimal impact on your privacy, but your interests, rights or freedoms will always prevail over our legitimate interest, so that, if you do not want us to If we process your data for these purposes, please send us an e-mail to that effect to and we will do so. 

The provision of the requested data is mandatory as it is essential to formalize and/or maintain the contractual or pre-contractual relationship and comply with the legal obligations derived from it; if you do not provide them, we will not be able to provide the service derived from said relationship. 


How long will we keep your data?

The personal data that you provide us will be kept while the contractual, pre-contractual or commercial relationship is maintained and, once these have ended, as long as the interested party does not request its deletion. Even if the deletion is requested, we can keep them for the necessary time and limiting their treatment, only to: 

  • Comply with the legal/contractual obligations to which we are subject, 

  • and/or during the legal periods provided for the prescription of any liability on our part, 

  • and/or the exercise or defense of claims derived from the relationship maintained with the interested person. 

In coordination with the above criteria, the deletion of personal data, whether in computer records or on paper, may be carried out, at the discretion of the organization, based on logistical needs and/or storage space that make it advisable to delete information or documentation. 


To which recipients can we communicate your data?

We inform you that the data you provide us may be communicated to third parties for the fulfillment of purposes directly related to legitimate functions of assignor and assignee such as: 

General transfers:

  1. To banking entities: for the management of collections and payments.

  2. To the entities or organizations to which there is a legal obligation to make data communications: for example, the Tax Administration.

  3. To insurance companies: for the management and insurance of commercial risks, in the case of credit and surety insurance to ensure the collection of operations.

  4. To transport companies: responsible for the logistics of shipping and delivery of our services and products.

  5. To commercial agents who, where appropriate, are in charge of managing customer orders. 

  6. To public bodies for the request, granting, monitoring and justification of R&D&i business subsidies.


International Data Transfers

At LUZNOR DESARROLLOS ELECTRÓNICOS, SL, we will ensure that personal data is always processed and located in the European economic area. However, in certain circumstances, we may make international data transfers, for example, if it is necessary for the conclusion or execution of a contract, in the interest of the interested party, between LUZNOR DESARROLLOS ELECTRÓNICOS, SL and another natural or legal person; or in the event that it is necessary for the execution of a contract between the interested party and LUZNOR DESARROLLOS ELECTRÓNICOS, SL, for example when using service providers located outside the European Union that may have access to personal data, for the provision of auxiliary services to our activity (hosting, housing , SaaS, remote backups, computer support or maintenance services, email managers, sending emails and email marketing, file transfer, etc.) or for the execution of pre-contractual measures adopted at his request. 

These entities may be different and vary over time, but we will try to choose entities, either belonging to countries that have a level of protection equivalent to that of Europe in terms of data protection, or that have adequate guarantees to reach that level, or they will be made on the basis of any of the exceptions provided for in the RGPD. 

We can also make international data transfers if they are necessary for: the execution of the contract between the interested person and the data controller; or between the latter and a third party in the interest of the interested party (for example: in the case of payment of invoices to suppliers of goods and services by the credit card issuer used by the interested party abroad).


Social networks

  • Users have the opportunity to join the pages or groups that the organization has in different social networks. They should bear in mind that, unless the organization requests their data directly (for example, to answer queries in a private environment), their data will belong to the corresponding social network. Therefore, users are recommended to carefully read the terms and conditions of use and the privacy policies of the corresponding social network, as well as make sure to configure their preferences regarding the processing of their data. 

  • Features of Social Networks incorporated in our website 
    Our Services may include certain social media features and widgets, such as "Facebook Connect" plug-ins, "Like" buttons, "Share It" buttons, or other common social media interactive mini-programs. We are not responsible for the proper functioning of these. 

  • Rules of use of social networks 
    Keep in mind that, if you decide to participate, publish or share content through our official page on a social network, said content will be public, and it will be your sole responsibility that said content complies with legal regulations. 
    You can prevent your personal data from appearing associated with such participation, configuring your privacy, or pseudonymizing your data (for example, using a " nick " or "alias"). 
    We remind you that, with respect to the data of other people, you must respect their privacy, taking special care when communicating or publishing their personal data. Only its owner can authorize the processing of their personal data. 
    The user may only publish on this page, or on our official page on social networks, personal data, photographs and information or other content whose ownership and ownership belong to him or for which he has the authorization of third parties. If you provide us with or publish data from third parties, it is your responsibility to have their prior and express consent to use, communicate and publish them, and it is your responsibility to inform them of the processing of their data by us or its publication by you. The publication of data of third parties without their consent may violate, in addition to the regulations on data protection, those relating to the right to honour, privacy or the image of said third parties. 
    In any case, we can eliminate both from this website and from our pages on social networks, any content published by the user when we detect that it has violated current legislation, and what is indicated in this privacy policy. 
    Social networks are not hosted directly on our services. Your interactions with them are governed by their policies and not ours. Read the privacy policies of those social networks for detailed information about the collection and transfer of personal data, your rights and about your privacy settings. 

  • Data we collect through social networks 
    We collect data through these applications and, in particular, through functional and analytical cookies to allow them to function correctly. These cookies may collect information about your IP address, or your browsing. 
    In addition, if you log in to one of these social networks during your visit to one of our websites or mobile applications, the social network may add that information to your profile and that information will be transferred to the social network. If you do not want this data transfer to take place, exit your session on the social network before entering our websites or mobile applications, since it is not in our power to influence this collection and transfer of data through the connectors. social. 

  • Sample of other third-party pages within our website
    Likewise, through our website, we can offer content or services from third parties (using page frame or framing techniques ), preserving the appearance of our website, and showing within it the appearance of the third party that provides the service. Keep in mind that the information you provide will be provided to these third parties, and not to us, so the policies of said third parties and not ours will govern. 


What are your rights when you provide us with your data?

You can, when appropriate, exercise your rights of access, rectification, deletion, limitation and opposition to its treatment, as well as other rights, at the postal or electronic mail address indicated at the beginning of this privacy policy; in both cases by written and signed request attaching a copy of the DNI or passport or other valid document that identifies you. In case of modification of your data, you must notify it at the same address, declining this entity all responsibility in case of not doing so. 

  • Right of access: You can ask us what personal data we are dealing with, including requesting a copy of it. 

  • Right of rectification: You can ask us to rectify inaccurate personal data or to complete those that are incomplete, including by means of an additional statement. 

  • Right of deletion (right to be forgotten): You can request the deletion of your personal data when: they are not necessary for the purposes for which they were collected, you withdraw your consent, there has been an illicit treatment of them or due to compliance with a legal obligation.

  • Right to limitation of treatment: You can request us to limit the treatment of your data, in which case we will only keep them for the exercise or defense of claims. 

  • Right of opposition: You can oppose the processing of your data if said processing is based on the legitimate interest of the data controller or is for advertising purposes.  

  • Right of opposition to automated decisions: You can oppose being the subject of a decision based solely on the automated processing of your personal data, including the creation of profiles that produce legal effects on you or that significantly affect you. For example, analyzing or predicting aspects related to job performance, economic situation, health, personal preferences or interests, etc. In this case we can make profiles about your preferences, if you do not object to it. 

Once any of the above requests have been received, we will respond to you within the legally established deadlines. You can claim before the Spanish Data Protection Agency. If you want more information about the rights that you can exercise and to request model forms for exercising rights, you can visit the website of the Spanish Agency for Data Protection,



Purpose of processing maintain contact and communication with you and manage online requests made.

Rights: you may, where appropriate, access, rectify, erase, oppose, request data portability, limit the processing, and not be subject to automated decisions only, as detailed in the additional and complete information that you can see in our privacy policy.