FAQ Luznor
Minimalist emergency luminaire, energy efficiency and avant-garde design
Luznor Desarrollos Electrónicos S.L. is an advanced manufacturing company from Vitoria created in 1998 by a group of professionals with wide experience in the field of Emergency Lighting.
The company started its activity with its main product line, emergency lighting, and soon after it also developed its other two specialties: programmable torches for professional use and continuous power supply equipment.
All Luznor products are developed entirely in its only production plant, located since 2004 in its own 2,700 m2 industrial pavilion in Júndiz (Vitoria-Gasteiz).
Therefore, Luznor covers all phases of the industrial design process, from the definition of specifications ot the manufacture and marketing of the product, including both electronic and mechanical design and the relevant tests and approvals.
In addition, in the specialty of the professional torches, Luznor completes its product portfolio by marketing other products, such as small format torches and portable lighting with different physical and functional characteristics to those it manufactures and suitable for both general use and ATEX (explosive atmospheres).
Any product can be purchased by making a request to Luznor. The Luznor sales department will manage this request either directly from the factory or by sending it to the corresponding delegation.
Luznor has twenty national and seven international delegations. Luznor's sales staff or the corresponding representative will inform the customer, in turn, about the places where the product can be purchased depending on the area.
Luznor's online shop is only available for torches that are not manufactured in-house, i.e. small format and portable lighting.
All spare parts can be ordered directly from Luznor. The instruction manuals of all professional torch series include the list of spare parts. Only original spare parts or spare parts approved by Luznor are permitted.
In the case of products with ATEX certification (explosive atmospheres), maintenance, spare parts or any other manipulation that implies a modification with respect to the original assembly is limited to qualified persons.
Each Luznor product includes, inside the individual packaging, a document with the most relevant technical information. Depending on the type of product, this document differs: for all emergency lighting, an instruction sheet is provided; for continuous power supply units, a user manual is enclosed; and finally, for professional standard-reference torches, an instruction manual is included.
If a torch with a standard designation has a special function, a supplement is added to the manual, while if the torch has a special designation because it is a completely customised development, it is supplied with its own instruction sheet.
On this website, in the section of each product, you can find a technical data sheet and additional documentation to the one described here. For any other technical information, please contact Luznor.
Different types of documentation can be found on this website:
- Certificate of Quality Management ISO 9001:2015
- Certificate of Environmental Management ISO 14001:2015
- Catalogue - Tariff Emergency Lighting 2021
- Catalogue Professional Torches 2021
- Catalogue Small Format Torches and Portable Lighting 2021
- Current Recycling Taxes ECORAEE (R.D. 110/2015) and ECOPILAS (R.D. 106/2008)
- Emergency Lighting Regulations and Application Guide
The 2021 Professional Torches Tariff, which includes Small Format and Portable Lighting, as well as the current recycling rates for all torches, will be sent upon request to the sales department.
For any other documentation needs, such as REACH Declaration or various self-certificates, please contact Luznor.
All products manufactured by Luznor meet the requirements of the European Parliament and Council Directives for compliance with the CE Marking Directive 93/68/EEC:
- 2014/35/EU. Making available on the market of electrical equipment designed for use within certain voltage limits.
- 2014/30/EU. Electromagnetic Compatibility.
- 2011/65/EU. Restriction of the use of certain hazardous substances in electrical and electronic equipment.
They also cumply with other directives:
- 2006/66/CE. Batteries and accumulators and waste batteries and accumulators.
- 2006/25/CE. Minimum health and safety requirements regarding the exposure of workers to risks arising from physical agents (artificial optical radiation).
Luznor's LRX and HRX series torches also comply with the following standards:
- 2014/34/EU. Equipment and protective systems intended for use in potentially explosive atmosphere (recast).
Luznor has a technical service that is accessible at all times. The great technical capacity to resolve any incident and the experience of the team of people who make up the Luznor technical service make it highly valued by users.
To contact, please contact Luznor and the technical service will act in the fastest and most efficient way according to the casuistry of the request: telephone attention for clarifications or resolution of operating errors through real-time instructions, travel to the site for repairs or commissioning, special or custom developments even requiring the relevant tests or approvals, etc.
By contacting us by telephone on +34 945 200 961, by sending an e-mail to luznor@luznor.com or by using the contact form on this website.
Luznor's products are subject to two types of environmental taxes as the company, according to Royal Decrees 110/2015 and 106/2008, is a member of the Sistemas Colectivos de Responsabilidad Ampliada del productor (SCRAP) Fundación Ecolum and Fundación Ecopilas.
In the Downloads section you have at your disposal the document that includes the fees corresponding to each product. Both the fees and Luznor's registration numbers in the different SCRAPs are detailed in the invoices issued to customers.